Quality report (comments)

How do I set up a quality report with comments?

The template type Quality report (comments) consists of parameters that are displayed in one column, thereby making room for a text field next to each parameter.

Quality reports with comments can be used to gather statistical data, and at the same time provide direct written feedback for each parameter. 

As an example, the person filling out the report can use the comment field next to a parameter to explain why they have rated the parameter as they have. E.g. The rating Dissatisfied was used because there was dirt on the floor. 

When filling out the report, the employee, supervisor, and customer all have the option to write an additional comment at the end. 

In this article, you will learn how to: 

• Set up a quality report with comments

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Setting up a quality report with comments

	In the menu, go to Reports > Templates
	Click on Create new report template
	You can either select All customers or a specific customer (the template cannot be used for another customer)
	Click on the base template Quality report (comments)
	Click on Start to start setting up the template
	Continue setting up the template
	You can read more about the different settings in this section: Report template settings
	The main difference between this template and the template Quality report (compact) is the setting of parameter columns, which in this case is set to 1. This allows room for a text field where you can either add free text (where you write whatever you want) or select a predefined comment (where you can choose between previously made parameter comments). You can read more about it here: Setting up your parameter groups and parameters