Frequently asked questions

How do I get started?

• How do I create a free trial for CleanCalculator?
• How do I create a free trial for CleanManager?
• Can I get a presentation to CleanManager?
• Can I get a presentation to CleanCalculator?
• Can I get help to get started?

Operating status

• Operational status

Prices

• How much does CleanManager and CleanCalculator cost?
• How do I pay?

Subscription

• Where do I find the data processing agreement?
• How do I terminate my subscription to CleanCalculator?
• Where do I find the terms and conditions?
• How do I terminate my subscription to CleanManager?
• How do I activate and/or deactivate add-on modules in CleanManager?

Support & Education

• Can I get help organizing the system, for example, if we have a new administrator?
• What types of education or training can I receive in using the system?
• Online meetings with screen share
• How quickly can I expect support e-mails to be answered?

Equipment & login

• How do I order NFC tags?
• Which version of the app is the latest?
• What do I do if I have forgotten my password for CleanManager?
• What do I do if I have forgotten my password for CleanCalculator?
• Can I use CleanManager on my smartphone and tablet?
• Can I change my username in CleanManager?

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Development

• Can the systems be customized to my needs?
• How often will there be new updates for CleanManager?

Safety and security

• How is my data secured?
• GDPR - Managing the rights of data subjects

Language

• Can CleanManager be used in other languages?

General questions

• Which word processors does CleanCalculator support?
• How do I share information about cleaning tasks with my employees?
• How do I get my cleaning plans from CleanPlan.org transferred to CleanManager?