How can I send a message from the customer list?

As an administrator and/or supervisor, it is possible to go directly to Send message through the customer list. By doing this, the system will have automatically selected the customer as the recipient of the message to be sent. In Send message, it will then be possible to choose whether it should be an SMS or an E-mail.

Supervisors will only be able to send messages to customers who are in the customer areas they manage. For more information regarding this, go to Company Structure.

NOTE:
If you want to send an SMS, the add-on module Text Messaging must be activated. The administrator will have the option to check if the module is activated by following the article: Add-on modules

In this article, learn how an administrator/supervisor goes to Send message through the customer list:

How do I send a message to a customer?

How to send a message to a customer

	In the menu, click on Customer > Customer list
	Afterward, click on Send message to customer
	Here, the administrator/supervisor will be forwarded to the Send message menu item

	The system automatically fills in the recipient of the message.
	Here, the administrator/supervisor will have the option to send an e-mail or an SMS to the selected customer. They will also have the option to add more recipients if needed.