What types of education or training can I receive in using the system?

Types of education we offer

At CleanManager, we help you get properly started and are at your disposal with the continued optimization of your account. For this reason, we provide a variety of different support and educational offers:

User guides

You can always get started on your own by searching for articles and videos in our user guides.

Webinar

Participate in our free-of-charge online webinars.

The webinars can be about different modules, functions, work methods, and industry knowledge. 

You can always see which new webinars you can sign up to.

Onboarding

When you order a subscription, we will get in touch with you to help you get started and arrange the onboarding process.

In the onboarding sessions, we help you define your needs in order to set up the system accordingly.

We invite you and the relevant administrative personnel to participate in the onboarding process, with the number of sessions determined by your subscription plan. Each onboarding session lasts approximately two hours per add-on module.

Support – Phone and e-mail

CleanManager's support team is at your disposal every workday from 8 AM — 3 PM.

We are here to help answer your questions to the system, and depending on the complexity of your request, we might ask you to grant us support access to your account by creating a one-time login. 

Additionally, we use online meeting rooms where you can share your screen if needed.

Success meeting

Our success meetings are online meetings that focus on the setup of your account. For example, success meetings can be offered to help you set up a new integration to your billing system. 

During the meeting, you are asked to share your screen with us so we can assist you with the necessary adjustments.

Online lessons

Do you require additional onboarding of new hires? Or would you like focused lessons on specific parts of the system? 

We offer online lessons in which the topic and duration is discussed and agreed on with you beforehand. You can see the price for online lessons in our price overview under Additional Services.

As the system administrator, you can contact our support team by emailing [e-mail] to enquire about online lessons.