Handling of "no connection to the server"

What should I do if I do not have a connection to the server?

It rarely happens that you are without connection to CleanManager´s servers.

If you still experience problems then you can find troubleshooting guidelines in this article.

In this article, you will find answers to problems primarily occurring with your internet connection.

Find out, how you can solve the connection problem or alternatively find out how to start and stop your tasks using a NFC tag without the internet connection.

Afterward, when you have connected to the internet again, you can synchronize your tasks to CleanManager:

• Error search when "no connection to the server"

• Start and end task without internet connection and synchronizing

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Error search when "no connection to the server"

This problem is often caused by problems with your 3G/4G/5G connection, your sim-card, or WiFi, look here to ensure yourself that your connection is stable and works every time: 

	Investigate if your mobile data is turned on
	You find your data settings here: iPhone: Settings > Mobilenetwork > Mobildata  (click on the slider to activate/ deactivate mobiledata) Android:  Settings > Wi-Fi and internet > SIM & network > MOBILDATA > Mobildata  (click on the slider to activate/ deactivate mobiledata)

Control if WIFi is deactivated on your smartphone

Unless you connect the phones to your company´s or your customer´s WiFi, the WiFi should always be deactivated. Otherwise, your phone will only be able to connect to guest networks, which do not have a connection. You deactivate your WiFi here: iPhone: Settings > Wi-Fi > Wi-Fi (click on the slider to activate/ deactivate WiFi) Android:  Settings > Wi-Fi and internet > Wi-Fi  (click on the slider to activate/ deactivate WiFi)

	Do you have a network connection?
	If your data is turned on and your WiFi is turned off, then check if your phone has an internet connection. You can check this in your browser Safari/ Chrome by accessing cleanmanager.org. If there is not an internet connection, then there is most likely something wrong with your sim card, which is in the phone - Perhaps the subscription is canceled or you ran out of data.

	3G + WiFi turned on
	If you are working in an area with many different WiFi signals, your phone will often change in between networks. This causes your app to try and establish a connection every time the phone changes networks. Therefore, turn off your WiFi and only use your 3G connection.

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Start and end as task without internet connection and synchronizing 

This is how you start and end your task with CleanManager without an internet connection and how to synchronize the tasks afterward when you have reestablished your internet connection:

There are 3 steps in the process:

Start a task with a NFC tag (without internet connection)

 

Stop a task with a NFC tag (without internet connection)

 

Task synchronization in CleanManager (with an internet connection)

 

Note:

CleanManager´s system and your administrator and supervisor are not being updated about your progress as long as you are offline.

Let´s get started:

Start a task with a NFC tag (without internet connection)

	Click on Start task
	Activate NFC scanner by clicking within the circle (Android Smartphones are already ready to scan)
	Scan the NFC tag
	Click on Synchronize later (This will automatically be shown if you are not connected)
	The task has now been started
	You can still attach pictures and comments to your task

End a task with a NFC tag (without internet connection)

  

	Click on End task
	Activate NFC scanner by clicking within the circle (Android Smartphones are already ready to scan)
	Scan the NFC tag
	Click on Synchronise later (This will be shown automatically if you have no internet connection)
	The task is now ended and saved under the section Synchronize old tasks

	Task synchronisation in CleanManager (with an internet connection)
	You can synchronise your task when you are back at the office, or at another place with an internet connection.

 

	Click on the button Synchronise old tasks
	Click on the registered task, which you want to synchronise
	Choose an existing task which you want to synchronise your task towards in CleanManager, or create a new task.
	Click on the button Synchronise
	The task is now synchronised
	When all tasks are synchronised, the button Synchronise old tasks will disappear