Managing customer notifications

How can I manage my customer's notifications?

You can go to manage customer notifications from two different parts of the system; Either from the Overview or from the menu item Customers. Continue reading as we will explain the two different ways of accessing the notifications, as well as the meaning of each column.

In this article, you will learn how to manage your customer notifications:

• How do I manage notifications from the Overview?
• How do I manage notifications from Customers?
• What does each column mean?

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This is how you manage notifications from the Overview

	In the menu, go to Overview
	In the box Active notifications, click on On customers
	You will now be redirected to Notifications on customers
	Click on Handle notification
	Finally, add a comment or leave the box empty before clicking on Handle to remove the notification from the list of active notifications

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This is how you manage notifications from Customers

	In the menu, go to Customers > Notifications
	Here, you will be able to see a list of your active or managed notifications. Depending on your sorting, some notifications may not be displayed. Learn more about sorting the list in the following article: Filtering customer notifications. The meaning of each column is explained in the section: This is what each column means
	Click on Handle notification
	Finally, add a comment or leave the box empty before clicking on Handle to remove the notification from the list of active notifications

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This is what each column means

Date	The day the notification was triggered
Customers	The customer the notification was triggered for
Type	The notification type of this notification. You can learn more about the different notification types in the following article: Introduction to notification types
Text	If you added a comment when creating the notification, it will be displayed here. You can learn more about creating notifications in the following article: Setting up customer notifications
Functions	Here, you will be able to click on Handle notification to indicate that a notification has been seen and handled

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Continue to the article Filtering customer notifications 

Here, you can learn more about how to sort the view of your notifications.