How can I use the work hours overview as a customer contact?

The customer contact can be granted access to the work hours overview. Here, they will be able to see all tasks that have been planned for their locations for a given period of time.

NOTE:

To be able to access this function, the customer contact must have access to the system, and the cleaning company must have granted access to the work hours overview as well. Read more about that in the following article: How can I grant the customer contact access to the work hours overview?

In this article, you will learn how to use the work hours overview as a customer contact:

Where do I find the work hours overview?
How do I sort the work hours overview?
Where can I see the total amount of hours planned for a given time period?
What does the symbol mean?
Where can I see the tasks spread out over locations?
Where can I see the tasks spread out over separate dates for a given time period?
How do I print the work hours overview, or download it as a PDF file?

This is where you can find the work hours overview

	In the menu, go to Work hours overview

This is how you can set the sorting

	Select a start and an end date

	Decide whether you want the following to appear in the overview:
	Calculate the difference

	Click on Update to show the tasks that match your sorting

This is where you can see the total amount of hours planned for a given time period

	Go to In total for the period
	Here, you can see all work hours summarised by cleaning type. You will be able to see the scheduled and used time as well as the difference if you have enabled this.

This is what the symbol means

The following symbol can be triggered in the work hours overview

In the table below, you can see the meaning of the symbol

Symbol	Meaning
	There are public holidays in the selected period

This is where you can see the tasks spread out over your locations

	Go to Locations with tasks during the period

	The tasks are summarised by cleaning type. Click on Show all to expand the list to view all the individual tasks

	You can now see all tasks sorted by cleaning type Click on Hide all to collapse the list again

This is where you can see the tasks spread out over dates for the selected time period

Go to Cleaning spread out over the period

Click on a task to show its information as well as your options for managing it

INFO:

You can also manage tasks by clicking on them in the view for Locations with tasks during the period.

If multiple tasks are highlighted, it means that they are part of the same repetition pattern.

Depending on the task, the following options for managing tasks may appear:

Option	Meaning
Show in calendar	This option leads you to the calendar, where the task is located
Add comment	Add a comment to a task. The comment will be visible to supervisors and cleaning employees associated with the task.
Photo documentation	See the images that have been attached to the task
Cancel task	Request a cancellation of the task

This is how you can print out the work hours overview, or download it as a PDF file

	Click on Print page

	The work hours overview will open in a new tab
	Click on Download to download the work hours overview as a PDF on your device
	Click on Print to print out the file

View the work hours overview as a customer contact